Preventive maintenance
Scheduled visits to clean cameras, check mounts and connectors, and tidy cabling.
CCTV AMC & maintenance
CCTV AMC and maintenance services
Regular maintenance keeps your cameras recording and your footage retrievable. Our CCTV annual maintenance contracts cover inspection, preventive maintenance and fault repair, within a scope agreed in writing.
01 — Services
What our maintenance covers
The exact services in your contract depend on the agreed scope. Typical maintenance work includes:
Camera inspection
Image quality, focus, angle, night vision and housing condition checked for each camera.
NVR/DVR health checks
Recorder status, firmware, date and time, channel status and hard-disk health.
Recording & storage verification
Confirm that every channel records and that retention matches the expected number of days.
Network connectivity checks
Switches, PoE, IP settings and remote viewing access tested.
Fault diagnosis & repair
Faults identified and repaired; parts quoted where they are not part of the contract.
Existing system inspection
For systems installed by others, an initial inspection and condition report before the contract starts.
Service records
Visit reports noting what was checked, found and fixed.
02 — Contract scope
What is included depends on your contract
We set out the scope clearly before you sign, so there is no confusion later. Typical items and how they are handled:
| Item | How it is handled |
|---|---|
| Preventive maintenance visits | Number and frequency as stated in the contract |
| Breakdown / call-out visits | As agreed in the contract; additional visits may be chargeable |
| Labour for repairs | As per contract scope |
| Replacement parts & hardware | Included only under a comprehensive contract where stated; otherwise quoted separately for approval |
| Cameras, recorders and hard disks | Replacement terms as defined in the contract |
| Damage from power surges, tampering, water or accidents | Not covered unless specifically agreed |
| System expansion or relocation | Quoted separately |
Please note
We do not offer free replacements or unlimited visits unless these are written into your contract. Your signed AMC document is the reference for what is covered.
03 — Process
How an AMC starts
Request
Send the number of cameras, recorder type and site address.
Inspection
We inspect the existing system and note its condition.
Proposal
You receive a maintenance proposal with scope and charges.
Agreement
Contract signed and visit schedule fixed.
Maintenance
Scheduled visits, reports and support on request.
04 — Proposal request
Request a CCTV maintenance proposal
Tell us about your current CCTV system. If you are not sure of some details, leave them blank — we will check during the inspection.