Frequently asked questions

Share your full address and PIN code through the availability form, WhatsApp or a phone call. Availability depends on our network reach and the infrastructure at your building. We confirm after checking and, where needed, a site visit.

We serve customers PAN India, subject to feasibility at each address.

Plans, speeds and charges depend on location and connection type, so we share them on enquiry once we know your address and requirement.

Our technician runs the cable or installs the wireless equipment, configures your router and Wi-Fi, tests the connection and connects your main devices.

It depends on the site, permissions and the amount of cabling. We give you an expected timeline when we confirm feasibility.

Running cables through common areas or mounting equipment on a rooftop usually needs permission from the building owner or society. We will tell you what is required.

Home connections suit homes and small premises. Business connections are sized for multiple users and business applications, and can include dedicated bandwidth, static IPs and a service agreement.

Yes. We can provide cabling, switches, router, firewall and Wi-Fi as part of the same project. See networking solutions.

A dedicated internet connection with bandwidth reserved for your organisation, usually with symmetric speeds and static IPs. Terms are set out in a service agreement.

We estimate it with you based on the number of users, the applications you use, upload needs and expected growth.

We can discuss a secondary connection and automatic failover, subject to what is available at your premises.

When cabling is difficult or slow to lay, or when you need to connect two buildings. It requires a clear line of sight between the antennas.

A site check confirming there are no obstructions between two antenna points, along with distance, mounting height, power and permissions.

IP cameras generally offer higher resolution and easier expansion over network cabling. HD-analogue systems with a DVR can suit smaller sites or upgrades of existing cabling. We recommend after the survey.

It depends on the areas you want covered and the level of detail required. We plan positions during the site survey.

We recommend equipment based on your requirement and budget. Brands and models are listed in your quotation.

It depends on the number of cameras, resolution, frame rate, recording mode (continuous or motion) and hard-disk capacity. We size storage to the number of days you need.

Yes, on supported recorders with an internet connection at the site. We set up the mobile app and access for the people you authorise during handover.

The scope is defined in your contract. It typically includes preventive maintenance visits, camera and recorder checks, recording verification and fault diagnosis. Parts and extra visits are covered only where the contract says so.

Yes. We first inspect the system and report its condition, then propose a contract.

Only under a comprehensive contract where stated. Otherwise, parts are quoted separately for your approval.

Call +91 8800-31-59-31, send a WhatsApp message to +91 8800-31-59-31 or email info@playernet.in with your name, address and a short description of the problem.

Use the Request a Quote form or contact us. For most installations we visit the site first so the quotation reflects the actual work.

Please ask when you book. We will confirm whether any charge applies for your location and requirement.